Cancellation Policy

At Skytoz, we understand that sometimes plans change. If you need to cancel your order, please do so as soon as possible. Here’s what you need to know:

Cancellation Period: You can cancel your order within 24 hours of placing it.
Cancellation Process: To cancel your order, please contact our customer support team at [support@skytoz.com].

Refund Policy

1. When Can You Get a Refund?
   You can get a refund if:
    You received the wrong item.
    The item arrived damaged or broken.
    You changed your mind, but the item is still unused and in good condition.
    The item you ordered doesn’t match what was shown on our website.
2. How to Get a Refund
   If you need a refund, follow these steps:
   Email us at support@skytoz.com within 3 days of getting your order.
   Tell us your order number and why you need a refund.
   We’ll guide you on how to return the item(s) and any labels you might need.
3. Who Pays for Return Shipping?
   If we made a mistake or the item is damaged, we’ll cover the return shipping costs. If you changed your
   mind, you’ll need to pay for return shipping.
4. Getting Your Money Back
   Once we get the item(s) back and check them, we’ll issue your refund:
    We’ll refund the money to your original payment method within 2 to 3 business days.
    Shipping costs are non-refundable unless we made an error.
5. Need Help?
   If you have any questions or need help with a refund, just email us at support@skytoz.com. We’re here to assist
   you.
6. Changes to This Policy
   Sometimes we might update this policy. We’ll always post the changes on our website.
   Thanks for shopping with Skytoz. We appreciate your business and aim to make your experience with us as
   smooth as possible.